Saxum field guide

A2P 10DLC rejection checklist: align the campaign, opt-in and public disclosures

A rejected campaign is often a consistency problem rather than a single bad sentence. The use case, opt-in mechanism, message examples and public disclosures must describe the same real-world program.

Use this as an operational checklist, not a substitute for authoritative instructions or qualified professional advice. Confirm the current requirement and your organization’s responsibility before relying on any step.

1. Preserve the exact rejection notice

Save the provider response and the submitted campaign fields before editing anything. This prevents a moving target.

2. State the real use case

Describe who receives messages, why, how often and what triggers them. Avoid broad labels that hide materially different traffic.

3. Prove consent at the point of collection

The opt-in page or script should make the sender, message purpose, frequency expectations and required disclosures visible before consent.

4. Make sample messages representative

Samples should resemble actual traffic, identify the sender where required and include appropriate opt-out language.

5. Align privacy and terms

The public pages should support the declared data use and messaging relationship. A pasted template that contradicts the campaign can weaken the submission.

6. Check the brand and website identity

Business name, domain, contact details and campaign description should form one coherent identity.

7. Resubmit one controlled version

Keep a field-by-field change log and a copy of the final evidence. Do not make parallel edits in several systems without a baseline.

Release test

Before the artifact is released, ask four questions: Can every material value be traced to a source? Are unresolved facts still visible? Was the exact release candidate rechecked? Does the final claim stay inside the evidence?

Questions teams ask

Primary references

Need the controlled packet, not only the checklist?

Saxum maps the registration as one evidence system, identifies contradictions and delivers corrected copy plus a resubmission checklist. Carrier and provider approval is never guaranteed.

View A2P 10DLC Campaign Rescue →